frequently asked questions

We value your time and our business, which is why we have policies in place that protect both. To ensure that the booking process runs smoothly for all parties involved, please take a moment to read our policies and expectations before scheduling an appointment. Thank you for your cooperation!

Your eyes will be closed for the entire duration of the service, and most people actually end up falling asleep. The extensions are applied one at a time, on each individual natural lash. Full sets range from 2-3 hours and fills range from 1-2 hours. This all depends on the look you are wanting and how many natural lashes you have.

what is the lash extension process?

Avoid sleeping on your face and use silk pillowcases to prevent damage. Do not pick or excessively touch your lashes to avoid them falling out faster. Do not use an eyelash curler or mascara on your extensions. Avoid getting close to heat or open flames. Brush your lashes daily with the provided lash brush.
Clean your lashes daily with oil-free cleanser and water to remove makeup and oil. A cleanser specifically formulated for eyelash extensions is recommended.

what is the lash extension aftercare?

When you've made the decision to transition to waxing, it's crucial to prepare your skin by exfoliating and moisturizing in the days or weeks before your appointment. Exfoliate the area gently three times a week and moisturize daily to achieve the best results. For pain management, some individuals find it helpful to take ibuprofen 30 minutes before their waxing session.

what is the waxing preperation?

Book your wax appointments every 2-4 weeks and avoid shaving in between! Shaving will completely defeat the purpose of waxing.  For brazilians, wear loose underwear/clothing for the rest of the day. No hot bath, gyms, saunas, swimming, or intercourse (for brazilians) for 24 hours after your wax. No tanning or sun exposure for 48 hours after wax. Use an ingrown aftercare product daily to avoid ingrowns. Start exfoliating the area regularly after the first 48 hours post wax. Use an exfoliating body brush and/or a film free/non-comedogenic body scrub. 

what is the waxing aftercare?

When comparing waxing to shaving, you will discover numerous benefits associated with waxing. Firstly, your hair regrowth will be significantly slower. Shaving only removes hair at the skin's surface, leading many individuals to shave every few days. With waxing, hair is removed from the follicle, providing around two weeks of smooth skin before regrowth begins. Over time, frequent waxing results in a noticeable reduction in hair regrowth.

what are the benefits of waxing?

Our wax professionals are trained in hard wax and soft wax! We alternate between both depending on what area of your body we are waxing.

what wax do you use?

Fills are required for maintenance every 2-3 weeks; you should still have at least 50% of your extensions remaining at this point. During a fill service, outgrown lash extensions are removed, and new extensions are placed on those lashes and new lashes that have grown in. You can make any changes you want during any fill appointment without having to book a new full set.

what are lash fills?

Yes, you can definitely undergo waxing while menstruating by using a tampon for hygiene. Some women may find waxing during their period slightly more uncomfortable due to hormonal changes. However, individual experiences vary, and not everyone may notice a significant difference.

can you get waxed on your cycle?

For maximum convenience, you can view all openings and make an appointment online at

how do I make an appointment?

All cancellations and reschedules MUST be done 24-hours prior to your appointment time. Failure to cancel or reschedule to the 24-hour window will result in a 50% charge of services booked. No-Call, No-Shows will result in a 100% charge of the services booked. Failure to settle these invoices will result in a booking block. (You can get waxed on your cycle. REQUIRED: Tampon or Cup. If you cycle is unpredictable, please wait to schedule until after your cycle is complete. Same cancelation policy applies.)

what are your booking policies?

Certain medications, such as blood thinners and oral/topical acne treatments (like Accutane), are not recommended in conjunction with waxing. It is advised to wait at least six months after discontinuing Accutane, as it can thin the skin. Using over-the-counter acne treatments or prescription skin medications like Retin-A or Renova may result in skin problems when waxing. If you have recently undergone a chemical peel, it is best to avoid waxing the area for a few weeks to prevent complications.
Additionally, avoid waxing sunburned skin. Allow your skin to heal before scheduling a waxing appointment.

who should not get waxed?

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